Pelican Entertainment B.V. operates melbet-pa.com under the Curaçao eGaming licence OGL/2024/561/0554, granted on November 15, 2024, through Antillephone N.V. This policy outlines how the company collects and safeguards personal data belonging to registered users in Panama.
Collection of Personal Data
Melbet Panama gathers personal information at registration and throughout various stages of platform usage. As a result, users must provide accurate details for their account to function correctly.
- Identity information: full legal name, date of birth, and identification number.
- Contact details: email address, phone number, and residential address.
- Financial records: preferred payment method and transaction history.
- Technical data: IP address, browser type, and site activity logs.
- Verification documents: identification cards and proof of address for KYC.
Each data category serves a distinct purpose within Melbet’s framework. For instance, identity information enables the platform to confirm minimum age requirements.
Purpose of Data Usage
The platform processes player information for specific and lawful purposes only. Therefore, every collected data point has a clearly defined role.
| Purpose | Description |
|---|---|
| Account management | Creating and verifying user accounts |
| Security measures | Preventing fraud and unauthorized access |
| Transaction processing | Handling deposits and withdrawals |
| User communications | Sending notifications and service updates |
| Legal compliance | Responding to regulatory authority requests |
Melbet does not process personal data for purposes beyond those listed above. Moreover, the platform conducts regular reviews of its data handling practices.
Data Storage and Security
Pelican Entertainment B.V. employs advanced security protocols to protect user information. First and foremost, all communication between the browser and servers uses 256-bit SSL encryption. In addition, the platform stores data on secure servers in certified data centres.
Players can enable two-factor authentication (2FA) as an extra protection layer. Consequently, even if someone obtains a password, they cannot access the account without the second step. The platform retains data only as long as necessary to fulfil the described purposes.
Use of Cookies
Melbet Panama relies on cookies to enhance the browsing experience on its platform. Cookies are small text files placed on a user’s device during their visit.
- Functional cookies: essential for keeping sessions active and remembering language preferences.
- Analytical cookies: gather anonymous data about browsing patterns for improvement.
- Preference cookies: store personalized settings like display options and favourite categories.
Users can manage cookie preferences through browser settings at any time. Nevertheless, disabling functional cookies may impair site performance.
Sharing Data with Third Parties
Melbet Panama may disclose personal information to third parties under controlled circumstances. In every instance, the platform ensures recipients maintain equivalent protection standards.
- Regulatory authorities: when required by Antillephone N.V. or Panamanian bodies.
- Payment processors: receive limited financial data to complete transactions.
- Fraud prevention specialists: receive technical data to safeguard users.
It is essential to emphasize that Melbet never sells personal information for commercial purposes. Additionally, every external provider signs confidentiality agreements.
Player Rights
Every registered user holds specific rights concerning their personal information. Players can exercise these rights by contacting the support team.
- Access: request a complete copy of all stored personal data.
- Rectification: correct inaccurate or incomplete data in the profile.
- Erasure: ask for data deletion when no longer necessary.
- Consent withdrawal: revoke marketing communication consent at any time.
To exercise these rights, users must contact official support channels. Melbet responds to such requests within thirty business days.
Changes to the Privacy Policy
Pelican Entertainment B.V. reserves the right to amend this policy when needed. Modifications may arise from regulatory updates or security improvements. Regardless, the platform will notify users about significant changes promptly. Notifications reach users through the registered email, and the updated version appears on the website with the modification date displayed.